I backed the $139 Bike Mount reward level, but the price was reduced to $124, what happens now? When we reduced the price, we recommended in our update to change the reward and pledge level to $124. If you haven't done this and have been charged $139, we are offering the opportunity to choose a T-Shirt or an additional Bike mount for your $15
I am a $79 or $89 Early Bird backer, and I added an additional Super-M to my pledge at an early bird price, how can I claim my additional Super-M at this price? The regular price was $99 for an additional Super-M, but during the early bird period we allowed early bird backers to add an additional Super-M at the lowest available rate at that time by adding to their pledge and messaging us. If you are one of these and did this, please select the add-on at $79 or $89, and you'll be given a colour choice at the next step. If you are not, or if you added to your pledge during after the Early Bird period at $99, please select any of the colours or Special Editions at $99.
I want and additional Super-M, or an add-on that I did not purchase during the campaign, what do I do Please just use the add-ons menu and pay for your additional items here on Backerkit. We will ship everything together, free of charge.
I want to upgrade my reward level, can I do this? Yes, you can upgrade or change your reward level, and choose any reward, paying the difference (if any) at checkout. As a Kickstarter backer you can even get the multi-pack discounts. You can even add additional multi-packs if you require.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.